Shipping & Returns

Tracked & signed

Delivery times stated exclude any additional lead time applicable for customised products.

International Shipping Tracked

Delivery times stated exclude any additional lead time applicable for customised products.

Unfortunately, we do not ship to Belarus, China, Iran, Israel, North Korea or Russia.

Please contact us if a delivery cost isn't displayed for your address.

Delivery times stated exclude any lead time applicable for customised products.

Orders placed before 2PM will be dispatched same day, to arrive within 3 working days within the UK, 4 to 7 working days for international.

Our items are shipped via APC Overnight which usually are dispatched and delivered within 48hrs. 

This may vary because of the following:

• International delivery
• If the order has a Manufacturing Lead-Time (Please check before contacting our customer support)
• Northern Ireland or Highlands orders (These may take 2-5 working days to arrive) 

If the item has been shipped via APC Overnight tracking details will be emailed to you. You can then track your parcel via;
https://apc-overnight.com/receiving-a-parcel/tracking

If the item has been attempted delivery via APC Overnight please check your local depot to re arrange delivery via: 
https://apc-overnight.com/contact/depot-finder

If you have any other question or queries, please do not hesitate to contact us via email or call us on 01026 854354.

Returns

Returns Procedure:

Please send all Returns to:

Dragon Supplies UK LTD,
Unit D3 Seedbed Centre,
Wyncolls Road, Colchester,
Essex, CO4 9HT

Please include a note with the goods containing the following details:

1) Name and Contact details
2) Order Number
3) Reason for Return (Unwanted, Exchange for other size, colour etc).

If you have ordered bespoke item, please contact us before sending the item. These would include. 

• Webbing
• Patrol Pack 
• Tailoring
• Bergens
   

If unsure however, please contact us via email or phone us and we can advise the suitable action.

In accordance with the Consumer Contracts (Information, Cancellation and additional charges) Regulations 2013, the customer has the right to a cooling off period of fourteen (14) days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 14 days.